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Privacy Policy

Metropole Espresso Bar Pty Ltd trading as Zest Catering & Events Pty Ltd ("we", "our", or "us") is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our business, use our services, or visit our website.

1. What Personal Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and postal address.
  • Payment Information: Credit card or other payment details for processing payments.
  • Order and Event Information: Details related to catering or event services, such as dietary preferences, event location, guest count, and specific requests.
  • Marketing Information: Preferences related to receiving promotional materials, newsletters, or special offers.
  • Technical Information: Usage data, such as IP address, browser type, and device information when you interact with our website.
  • Dietary and Allergic Information: Health-related information such as food allergies, dietary preferences, and restrictions provided to us for safety and catering purposes.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide, manage, and improve our catering and event services.
  • To process payments and fulfill orders.
  • To communicate with you about your orders, events, or services.
  • To send marketing materials, newsletters, or special offers, but only if you have provided consent.
  • To analyze usage data to improve our website and services.
  • To ensure food safety by addressing any dietary requirements or allergies.

3. How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. While we employ physical, administrative, and technical safeguards, no system is completely secure, and we cannot guarantee the security of your data.

4. Disclosure of Personal Information

We will not sell or rent your personal information to third parties. However, we may disclose your information to:

  • Third-party Service Providers: We may share your information with trusted service providers who help us with payment processing, event coordination, catering, and other necessary services (e.g., equipment rental, external chefs, waitstaff).
  • Legal Compliance: We may disclose your personal information where required or authorised by law, such as in response to a court order, subpoena, or a government inquiry.

These third parties are required to comply with our privacy policy or equivalent privacy standards.

5. Your Rights Regarding Your Personal Information

Under the Privacy Act 1988 (Cth), you have certain rights regarding your personal information. These include:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete personal information we hold.
  • Deletion: You may request the deletion of your personal information, subject to certain legal or business requirements.
  • Marketing Preferences: You can opt out of receiving marketing communications from us at any time by contacting us or using the unsubscribe option in our communications.

If you wish to exercise any of these rights, please contact us using the contact details below.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies on our website to enhance user experience, analyze website traffic, and improve our services. You can control the use of cookies through your browser settings. However, please note that disabling cookies may limit your ability to use certain features of our website.

7. Event Photos and Videos

In some cases, we may take photographs or video recordings at events for promotional purposes or client requests. We will seek your explicit consent before capturing or using any media involving personal guests. If we plan to use images or videos in marketing materials, we will obtain written consent from you or your event organizer prior to any such use.

8. Event and Venue Information

We may collect details related to the event venue, such as the address, event timings, and special requirements (e.g., venue access instructions, setup preferences). This information is used solely for the purpose of delivering our catering services and will not be shared without your consent, except as necessary to coordinate with venue management.

9. Third-Party Service Providers

To fulfill catering orders, we may need to share event details, such as guest count or dietary restrictions, with trusted third-party service providers (e.g., equipment suppliers, additional staff, external chefs). These providers are required to handle your personal information in accordance with this Privacy Policy and applicable privacy laws.

10. Payments and Refunds

We collect payment information to process orders and event-related payments. Payment details are securely processed via trusted third-party payment processors and are not stored by us. In the event of cancellations or refunds, personal and payment information may be used to facilitate such transactions.

11. Data Retention

We retain personal information related to your catering orders and event services for the duration necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Afterward, we will securely dispose of or anonymize personal information.

12. Sharing Information with Business Partners

If you request services beyond catering (e.g., event planning, floristry), we may share relevant personal information with our trusted business partners for the purpose of fulfilling your request. These third parties are required to maintain the confidentiality of your personal information and to comply with privacy laws.

13. Overseas Disclosure

In some cases, we may disclose your personal information to service providers located overseas. Where this happens, we take steps to ensure that your information is protected in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated. We encourage you to review this Privacy Policy periodically for any updates or changes.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or would like to exercise any of your rights under the Privacy Act 1988 (Cth), please contact us at:

Metropole Espresso Bar Pty Ltd trading as Zest Catering & Events Pty Ltd
Address: GF, 323 Castlereagh St, Haymarket, NSW 2000
Phone: 0488 081 788
Email: orders@zestcatering.com.au

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).