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Terms of Use

Metropole Espresso Bar Pty Ltd Trading as Zest Catering & Events ("we", "our", "us") offers catering services and events to clients. By placing an order with us, you agree to the following terms and conditions. Please ensure you read them thoroughly.

1. Confirmation of Your Booking
Once your order is placed, Zest Catering & Events will send you an email confirming your order. This email represents a confirmation of your order unless it specifically states it is a quote. The order will be delivered and prepared according to the details in the email. It is your responsibility to review the details of your order and notify us immediately of any omissions or corrections. An invoice will be raised reflecting the items and prices outlined in this confirmation.

2. Order Lead Times

  • Weekday Orders: Orders can be placed up until 3:00 PM the day prior.
  • Certain menu items may require a minimum 48 hours lead time for preparation.

3. Minimum Order, Delivery Fees, and Windows

  • Minimum Order: Our minimum order value is $95 + GST for core delivery areas. Orders below $95 will incur a surcharge.
  • Special Minimums: 
    • Melbourne Cup Day: The minimum order value is $495 + GST. Orders below this amount will still be charged at the minimum spend amount.
  • Standard Delivery Hours: 
    • Monday to Friday: 7:00 AM to 5:30 PM.
  • Orders outside of standard delivery hours may incur an after-hours delivery surcharge.
  • Delivery charges to core areas start at $10 + GST.

4. Order Changes

  • For orders greater than $500, we will accept changes up to 2 business days prior to the event.
  • For orders under $500, changes can be made up until 12:00 PM the day before the event at no charge, provided the order value is equal to or greater than the original order value.
  • Day-of-event changes incur a $29 change fee.

5. Order or Event Cancellation

  • Corporate and Private Catering: 
    • Cancellations 3 business days or more prior to the event attract a $29 cancellation fee.
    • Cancellations 2 business days prior to the event attract a 25% cancellation fee.
    • Cancellations 1 business day prior to the event attract a 50% cancellation fee.
    • Cancellations on the day of the event attract a 100% cancellation fee.
  • Seasonal, Event, or Limited Release Products: 
    • Cancellations 4 business days or more prior to the event attract a $99 cancellation fee.
    • Cancellations 3 business days prior to the event attract a 50% cancellation fee.
    • Cancellations 2 business days prior to the event attract a 100% cancellation fee.
    • These events include, but are not limited to, Christmas, Easter, Melbourne Cup, Mardi Gras, and Australia’s Biggest Morning Tea.

6. Delivery Guidelines

  • Cold Orders: Deliveries may arrive up to 90 minutes prior to your requested delivery time (up to 120 minutes on Melbourne Cup Day).
  • Warm Orders: Deliveries may arrive up to 20 minutes prior to your requested delivery time (up to 60 minutes on Melbourne Cup Day).
  • In the event your food is delivered earlier than expected, hot boxes will be used to keep the food warm for up to 60 minutes.
  • Delivery Window: Please allow for a 20-minute window to accommodate for loading dock access and Sydney traffic.
  • If we expect to be more than 20 minutes late for your delivery, we will contact you in advance and may compensate for any delay.
  • Redelivery Fee: Any redelivery of catering due to customer address error or change will incur a $29 redelivery fee. On Melbourne Cup Day, catering cannot be redelivered to another address.

7. Quotations
We will honor the pricing provided in a quotation for 30 days. After this period, we reserve the right to adjust the quoted prices.

8. Food Allergies
We can accommodate a wide variety of dietary requirements, including dairy-free, vegan, vegetarian, gluten-free, and pork-free options. While we take every precaution to avoid allergens, traces of allergens may still be present. If you or your client has a life-threatening anaphylaxis-inducing allergy, we recommend arranging a separate catering option. Zest Catering & Events will not be held liable for any loss, illness, or injury resulting from allergens in our food.

9. Equipment, Platter, and Hot Bag Collection
We will collect equipment, platters, tea/coffee urns, and hot bags the next business day after your event. Please ensure they are cleaned and placed in a safe location for collection.

  • Lost or Broken Equipment: If items are lost or broken, the replacement value will be charged unless the items are disposable.
  • If we are unable to retrieve equipment after two attempts, we will issue an invoice for the missing items.

10. Payment

  • Payment methods: Credit Card or EFT payment.
  • Corporate accounts are available. Please complete our [Account Application Form].
  • Standard Payment Terms: Net 7 days. 
    • Credit card payments will incur a merchant fee based on the credit card used.
  • Invoices or credit card charges are typically issued on or within 3 days following delivery.
  • For orders over $2,000, a 50% deposit may be requested.

11. Compliance with Australian Laws
Our services are provided in accordance with the Australian Consumer Law (ACL), and all rights of consumers are protected under the law. We ensure that our services comply with ACL provisions regarding refunds, warranties, and fair trading practices.

12. Public Liability Insurance
We carry appropriate Public Liability Insurance to cover any accidental damage or injury that may occur during the course of our services. Please notify us if you have any concerns regarding this matter.

13. Force Majeure
We will not be held liable for any delays or failures in performance caused by events beyond our reasonable control, including but not limited to, extreme weather, natural disasters, pandemics, strikes, or government restrictions.

14. Changes in Pricing and Menu
All pricing is subject to change based on market conditions and product availability. We will inform you of any significant changes at least 3 days prior to your event.

15. Sustainability Practices
We are committed to sustainability and use eco-friendly packaging and reduce waste wherever possible. We encourage clients to help us in our efforts by returning reusable items.

16. Catering Staff and Service
Catering staff provided by us will perform their duties in a professional manner. Staff will be available during event hours as agreed, and any changes to staffing needs must be communicated at least 48 hours before the event.

17. Customer Responsibilities
You are responsible for ensuring the event venue is accessible for delivery and setup. If the venue is not accessible, additional charges may apply.

18. Venue and Access
Please ensure that the venue is equipped with access to power and water if required, and that there is sufficient space for our catering setup. Any additional venue requirements must be communicated in advance.

19. Photography and Promotion
We may take photographs of your event to use for promotional purposes on our website or social media. If you do not wish for us to use any photographs from your event, please inform us in advance.

20. Client Responsibilities and Behaviour
You agree to ensure that your event attendees behave in an appropriate manner. We reserve the right to cease services if any staff members feel unsafe or uncomfortable.

21. Confidentiality and Data Protection
We respect your privacy and comply with Australian Privacy Principles. Any personal data we collect will be used solely for the purpose of fulfilling your catering order and will not be shared without your consent.

22. Event-Specific Terms
For weddings, corporate events, or large-scale events, we require a final guest count and menu confirmation at least 7 days prior to the event.